Privacy Policy

1. Introduction

Little Nest ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our daycare management software platform and related services.

We are a Canadian company and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy legislation.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services
• Contact us for support
• Subscribe to our communications

This may include:

• Name, email address, phone number
• Daycare center information
• Children's information (names, ages, medical information, photos)
• Parent and guardian contact information
• Payment and billing information

2.2 Usage Information

We automatically collect certain information when you access and use our services:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Log files and analytics data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our services
• Process transactions and billing
• Communicate with you about your account and our services
• Improve our platform and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your consent: When you explicitly authorize us to share your information
• Service providers: We may share information with trusted third-party service providers who assist us in operating our platform (hosting, payment processing, etc.)
• Legal requirements: When required by law, court order, or regulatory authority
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure data centers located in Canada
• Regular security audits and assessments
• Employee access controls and training
• Multi-factor authentication

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it.

7. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent where processing is based on consent
• File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us at privacy@littlenest.kids.

8. Children's Privacy

Our services are designed for use by daycare professionals and parents/guardians. We collect information about children only as necessary to provide our daycare management services and only with parental consent. We do not knowingly collect personal information directly from children under 13.

9. International Transfers

Your personal information is stored and processed in Canada. We do not transfer personal information outside of Canada without your explicit consent and appropriate safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing notice through our platform

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: